In this article we look at the importance of customer experience in terms of satisfaction with a service or purchase and what can be done to ensure a good customer experience. We look at how this acts to differentiate one provider from another
A customer’s experience is very important more so today that it has ever been. One could compare it to gold dust when it comes to running a successful business.
Good experiences helps show a business that they are doing things right, helps show that the business is good at what it does and will influence others to use the same business themselves.